I've asked myself this question since the first day after the Groupon event. Although I am grateful that Cupcake Jubilee! has received positive and continuous feedback, orders has quadrupled and I am soon opening up the Cupcake Jubilee! store, I am left to wonder if I should have taken things a little slower. Not because I'm not grateful or excited..but mostly because I did not give myself ample time to get used to the fact that I would have to deal with a lot of eccentric people.
I mean who orders a dozen cupcakes from a catering company located over 30 miles from where they live and not only impolitely ask for the order to be delivered under my 48 hour minimum order policy but DEMAND it? (not to mention they purchased my cupcakes at more than 50% off AND I lowered my minimum order of three dozen to one dozen for the Groupon event.)
Are there no cupcake stores outside of Orange County? If this is so, its valuable information for me as I look forward to expanding the business in the future. But geez, I could never be rude to people who handle my food.
Perhaps its a disservice we have done to ourselves as Americans by expecting everything to be owed to us. We want everything faster, healthier and cheaper and stomp our feet like spoiled little brats when things don't happen according to plan. Reality is, that's not reality.
Food is not 100% calorie free or carb free, cupcakes have fat in it, life isn't perfect and you simply cannot have everything "Your way" (unless you're in Burger King) At the end of the day, I'm grateful that I run a business I love and that I get the opportunity to serve nice, respectful customers who appreciate my desserts and my service all the while understanding that Cupcake Jubilee! is being run 100% by little ol' me.
Yes, at the end of the day I am grateful, even for the eccentricities of others.